Jenny Lay-Flurrie

Jenny is the current Vice President and Chief Accessibility Officer at Microsoft, a technologist, and operations leader working in technology for 25+ years. She has been Chief Accessibility Officer since 2016, working across the company to design and build accessible products, services, and workplace. Initially joined Microsoft in 2005 to work on Hotmail and build large scale technical and customer operations. Went on to work on variety of products and domains including Advertising, Privacy and Digital Safety before pivoting to focus on accessibility. Now manages inventory of over 6000 products, websites and tools, buildings and empowers disabled talent across the company. She is executive sponsor of the Disability Employee Community, and a member of Microsoft’s Inclusion Council.

Identifying as deaf and disabled, Jenny brings a user-centered perspective to her work viewing accessibility as a critical driver of innovation for the world. Passionate about building technology right, with durable scalable processes and leading the future with AI. She leans on the insights of employees and customers to create technologies and services. Launching initiatives like the Disability Answer Desk which has provided technical support to 1.5million+ disabled people, Neurodiversity Program, and the annual Microsoft Ability Summit, now in its 16th year, with 20,000+ attendees. And instrumental in creation of new products, technologies and realizing the potential of AI and Accessibility.